Buttons & categories
Every button on a panel is one ticket category, with its own Discord category, staff roles and welcome message.
Each button on a panel represents one ticket category — for example General Support, Billing or Reports. The button's settings decide where tickets land, who can see them and what members see when they open one.
Add a button
- 1
Open your panel
In Ticketing → Panels, open the panel and add a button.
- 2
Set the look
Give it a Label (the button text), an optional Emoji, and a Style color.
- 3
Choose where tickets go
Pick the Discord category channel new tickets are created under.
- 4
Pick your staff roles
Choose the Roles allowed to see and handle tickets opened from this button.
- 5
Finish the details
Optionally add ping roles, a welcome message, a channel name and a claim toggle (below).
Per-button settings
- Label
- The text shown on the button.
- Emoji
- An optional emoji shown before the label.
- Style / color
- One of blurple, grey, green or red.
- Category channel
- The Discord category new tickets are created under.
- Roles
- The staff roles allowed to see and handle these tickets.
- Ping roles
- Optional roles to notify when a ticket opens.
- Welcome message
- A message posted inside each new ticket. Supports placeholders.
- Channel name / prefix
- The name pattern used for the new ticket channel.
- Claim toggle
- Whether staff can claim tickets from this button.
Welcome message placeholders
The welcome message supports placeholders like {channel} and {category}, plus user tokens. See the full list in Placeholders.
When a category fills up
Discord allows at most 50 channels per category. If yours is full, Rimpllee creates one extra category named after it with - Fallback on the end, and opens new tickets there. The moment your own category has room again, tickets go back to it by themselves, and the extra category is removed once its last ticket closes. There is nothing to set up.
Claiming
Turn on the Claim toggle so a single staff member can take ownership of each ticket and others know it's handled. See Claiming & handling.
Grouping into a dropdown
On Premium you can group buttons into a single dropdown menu instead of separate buttons — tidy when you have many categories.
How many buttons?
A panel allows up to 5 buttons on Free and 10 on Premium.
Want to collect details before the ticket opens? Add intake questions to the button.