Buttons & categories
Every button on a panel is one ticket category, with its own Discord category, staff roles and welcome message.
Each button on a panel represents one ticket category — for example General Support, Billing or Reports. The button's settings decide where tickets land, who can see them and what members see when they open one.
Add a button
- 1
Open your panel
In Ticketing → Panels, open the panel and add a button.
- 2
Set the look
Give it a Label (the button text), an optional Emoji, and a Style color.
- 3
Choose where tickets go
Pick the Discord category channel new tickets are created under.
- 4
Pick your staff roles
Choose the Roles allowed to see and handle tickets opened from this button.
- 5
Finish the details
Optionally add ping roles, a welcome message, a channel name and a claim toggle (below).
Per-button settings
- Label
- The text shown on the button.
- Emoji
- An optional emoji shown before the label.
- Style / color
- One of blurple, grey, green or red.
- Category channel
- The Discord category new tickets are created under.
- Roles
- The staff roles allowed to see and handle these tickets.
- Ping roles
- Optional roles to notify when a ticket opens.
- Welcome message
- A message posted inside each new ticket. Supports placeholders.
- Channel name / prefix
- The name pattern used for the new ticket channel.
- Claim toggle
- Whether staff can claim tickets from this button.
Welcome message placeholders
The welcome message supports placeholders like {channel} and {category}, plus user tokens. See the full list in Placeholders.
Claiming
Turn on the Claim toggle so a single staff member can take ownership of each ticket and others know it's handled. See Claiming & handling.
Grouping into a dropdown
On Premium you can group buttons into a single dropdown menu instead of separate buttons — tidy when you have many categories.
How many buttons?
A panel allows up to 5 buttons on Free and 10 on Premium.
Want to collect details before the ticket opens? Add intake questions to the button.