Working hours

Working hours lets you tell members when your team is around. It's a server-wide setting: it applies to every ticket panel at once, not per panel. When a member opens a ticket, Rimpllee checks the current time in your timezone and either lets it through, blocks it, or adds a heads-up that replies may be delayed.

Setting your hours

1. 1

   Open the Working Hours module

   In the dashboard sidebar, under Ticketing, open Working Hours and flip the toggle on.

2. 2

   Pick your timezone

   Choose your server's timezone. Your opening hours are always evaluated in this timezone, so it doesn't matter where the bot runs. Daylight saving is handled for you.

3. 3

   Set your weekly schedule

   Turn each day on or off and set a start and end time. Set the same start and end time to keep a day open 24 hours.

4. 4

   Choose what happens when you're closed

   Either allow tickets with a notice, or block new tickets entirely. See below.

When you're closed

Outside your working hours you pick one of two behaviours:

Styling the deny message

When you choose Block new tickets, you can fully style the embed members see: title, description, colour, author, footer and (on Premium) images. Your weekly schedule is added automatically as a field, so members always see when to come back. If you leave the title or description empty, Rimpllee falls back to a sensible default in the server's bot language, so members always get a clear message.

The outside-hours notice

When you choose Allow with a notice, every ticket opened outside working hours gets a separate follow-up message that pings the member, letting them know your reply might take longer. It's posted as its own message, not inside the opening message. You can only edit its description; the title is a fixed, translated label. Leave the description empty to use the default message.