Auto-responders
Let Rimpllee reply automatically when a message matches a trigger you set — perfect for FAQs, rules reminders and quick links.
Automations let Rimpllee watch for messages and reply on its own whenever one matches a trigger you choose. They're great for answering frequently asked questions, reminding members of the rules and dropping quick links — without a staff member lifting a finger. You configure them under Ticketing → Automations in the dashboard.
- Reply with your invite link whenever someone types “invite”.
- Point members to the rules channel when they ask “where are the rules”.
- Answer a common support question before it ever becomes a ticket.
How many you can have
Free servers can create up to 3 automations. Premium raises this to 10 automations per server. See Premium plans.
Create an automation
- 1
Set the trigger text
Type the word or phrase Rimpllee should watch for, for example invite or rules.
- 2
Choose a match type
Decide how strictly a message must match the trigger — Contains, Exact or Starts with (explained below).
- 3
Write the response
Enter the message Rimpllee sends back when the trigger matches.
- 4
Set the options
Tune where and how the automation fires — for example only inside tickets, or deleting the trigger message.
- 5
Enable it
Turn the automation on and save. It goes live immediately.
Match types
The match type decides how closely a member's message must line up with your trigger text before Rimpllee replies.
| Match type | Triggers when |
|---|---|
| Contains | The message contains the trigger text anywhere. |
| Exact | The message is exactly the trigger. |
| Starts with | The message begins with the trigger text. |
Options
- Enabled
- Turn the automation on or off without deleting it.
- Only in tickets
- Fire only inside ticket channels. Premium.
- Ignore tickets
- Fire everywhere except ticket channels. Premium.
- Delete the trigger message
- Remove the member's message after replying. Rimpllee needs the Manage Messages permission for this.
- Private reply
- Only the member who triggered it sees the response, like an ephemeral message.
Keep triggers specific
More specific automations are checked first, so put your narrowest triggers at the top. Avoid leaning too hard on Contains — a trigger like hi would fire on words such as this or high. Use Exact or Starts with when you want tighter control.
Want staff to run a saved reply on demand instead of automatically? Look at Ticket commands.