Ticket panels
A panel is the Discord message members use to open tickets. Build the embed, add buttons or a dropdown, and send it to a channel.
A ticket panel is the message — usually an embed — that carries the buttons or dropdown your members click to open a ticket. You build panels in the dashboard under Ticketing → Panels.
Create a panel
- 1
Open Panels
Go to Ticketing → Panels and click Create panel.
- 2
Name it
Give the panel a name so you can find it later. The name is just for you — members never see it.
- 3
Build the message
Fill in the embed, then add at least one button.
Draft vs. Active
A Draft panel isn't posted anywhere yet — you can keep editing it freely. Active means it's live in a channel and members can use it.
The embed builder
The embed is the styled card members see. Every field is optional, but a clear title and description go a long way.
- Author + author icon
- A small line of text and image above the title.
- Title
- The headline of the embed.
- Description
- The main text. Supports markdown and placeholders.
- Color
- The accent color down the left edge, set as a hex value.
- Fields
- Up to 3 name/value pairs, each optionally inline. Shared across embeds.
- Image URL
- A large image shown under the embed.
- Thumbnail URL
- A small image in the top-right corner.
- Footer
- A small line of text at the bottom.
You can also add optional context text shown above the embed — handy for an @mention or a short note.
Buttons or a dropdown
Choose how members open tickets: a row of buttons, or a dropdown menu where each option is a category. Each button or option becomes one ticket category.
Premium components
Dropdown menus and the Components V2 advanced layout builder are Premium features. On Free, panels use buttons.
Multiple embeds
On Free, a panel has 1 embed. On Premium you can stack up to 4 embeds in a single panel for richer layouts.
Send, update and delete
- Send — pick a channel and press Send panel. Rimpllee posts the message and it goes live instantly.
- Update — saving changes re-posts or edits the panel in its channel so it stays in sync.
- Delete — removing the panel takes the message down too.
FAQ button
A panel can answer your common questions before anyone opens a ticket. Fill in one or more question and answer pairs under FAQ, and an extra FAQ button appears under your categories. Members who press it get the answers in a message only they can see.
- Answers are read live, so editing an answer takes effect straight away without sending the panel again.
- Style the button yourself: label, emoji and colour.
- A question only counts once both the question and the answer are filled in.
Adding or removing the button needs a re-send
A posted Discord message can't grow a new button on its own. When you add your first question, delete the last one, or restyle the button, the dashboard tells you to send the panel again. Until you do, the live panel keeps the button it was posted with, and a leftover button simply replies that no FAQ is available.
Limits
| Limit | Free | Premium |
|---|---|---|
| Ticket panels | 2 | Unlimited |
| Buttons per panel | 5 | 10 |
| Embeds per panel | 1 | 4 |
| Embed fields | 3 | 3 |
| Questions per button | 2 | 5 |
| FAQ questions per panel | 5 | 15 |
Next, set up what each button does in Buttons & categories.