How tickets work

A ticket is a private channel where one member talks to your staff. Instead of letting people DM moderators or post in public, Rimpllee gives each request its own space — only the person who opened it and the staff roles you picked can see inside.

The lifecycle of a ticket

1. 1

   A member opens it

   They click a button — or pick an option from a dropdown — on a ticket panel you posted in a channel.

2. 2

   They answer a few questions (optional)

   If you added intake questions, a small popup appears so staff get context right away.

3. 3

   Rimpllee creates a private channel

   A new channel opens inside the Discord category you chose for that button. See Buttons & categories.

4. 4

   Only the right people see it

   The member and the staff roles you assigned to that button can read and reply. Nobody else can.

5. 5

   Staff claim and handle it

   A staff member can claim the ticket so two people don't reply at once, then use slash commands to add people, rename or move it.

6. 6

   They close it

   When the issue is resolved, staff close the ticket with /close.

7. 7

   A transcript is saved

   Rimpllee automatically saves a copy of the whole conversation. See Transcripts.

Explore each part