Quick start

Go from an empty server to a live ticket panel in about two minutes.

This is the short path to your first working ticket system. Each step links to a deeper page if you want the full detail.

Before you start, make sure Rimpllee is in your server — see Invite Rimpllee.

Build your first ticket panel

1
Open Panels
In the dashboard sidebar, go to Ticketing → Panels and click Create panel.
2
Write the message
Give the embed a title and description, e.g. “Need help? Open a ticket below.” See Ticket panels.
3
Add a button
Add a button such as General Support, choose the Discord category new tickets land in, and pick which staff roles can see them. See Buttons & categories.
4
Send it to a channel
Choose a channel like #support and press Send panel. Rimpllee posts the panel and it goes live instantly.
5
Test it
Click your own button. A private ticket channel opens — that's exactly what your members will experience.

Want to ask a question or two before a ticket opens? Add intake questions to the button.

Understand the full lifecycle of a ticket from open to transcript.

Set up a join message and auto-roles in a couple of minutes.

Unlimited panels, dropdowns, analytics and a fully custom bot.

Give staff access to exactly the modules they need.